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Service Quality Institute
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Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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Tooty Inc.
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Customer service and sales strategy evaluating, developing, training and monitoring.
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Beacon Technologies, Ltd.
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Permission-based IVR-interactive customer survey for customer satisfaction research.
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The Customer Champion Institute
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Provides consulting, training, and publication services to improve customer relationships and loyalty.
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Customer Service Training-Guaranteed
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Measure-X training will shows how to measure satisfaction and retain customers longer.
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Phone Pro
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Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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Customer Service Week
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Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
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CustomInsight Internet Surveys
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Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
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Ineto Integrated Customer Communications
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Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
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Customer Service University
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Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
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eCRMGuide
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Customer Relationship Management in the E-Business World
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Customer Service Training and Articles
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Customer service training and free articles.
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destinationCRM.com
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Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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eLoyalty
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Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
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e-Satisfy, Inc.
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Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
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ExecTrainer.com
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Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
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Hipbone, Inc.
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Solutions for live online collaboration between customers and sales and customer service agents.
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Impact Learning Systems
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Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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Parago, Inc.
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An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
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Pyramid
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Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
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Motivational Training Center
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Provides customer service training and motivational seminars.
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National Customer Service Week
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Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
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Online Customer Service
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Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
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Precision Response Corporation
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A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
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Stream International, Inc.
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Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
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Sterling Consulting Group, Inc.
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Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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Golden Resources Marketing Group
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Provides mystery shopping services, merchandising, and point of sale marketing audits.
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Tern Consultancy
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Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
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Trendsource, Inc.
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Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
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Workplace Conflict Resources
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Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
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San Jose Focus
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Facilitates focus groups for market research purposes only.
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The Service Quality Department
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Customer service consulting and training organization.
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Mercantile Systems & Surveys
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Specializes in hospitality industry employee evaluation, training and monitoring.
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Aegis Communications Group, Inc.
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Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
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Interact Management Consultants Pty Ltd
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Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
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Telephone Doctor
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Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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Princeton Consulting
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European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
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Adams Research Group
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Helps organizations improve performance and customer service.
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