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Revelation Help Desk
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Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
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Big Web Desk
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Completely Web-based help desk, ticketing service, and request management software.
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Hostedware
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Affordable web-based help desk application and database.
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ScorpioSoft
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Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
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Spectrum Research
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Introduces the developers of the web based Spectrum HelpDesk customer support system.
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ISIS Helpdesk
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Web based job tracking and asset management software.
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Liberum Help Desk
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Free, web based help desk software written in ASP. Offers email notification and reporting features.
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Sitehelpdesk
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Helpdesk software with options for software and hardware inventory management.
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AskIt Systems
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Offers an outsourced, Web-based customer service system that learns from the customer's questions.
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Applied Innovation Management
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Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
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Indy Help Desk
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Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
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GroupSoft Systems
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Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
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Help Desk Assistant
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A web-based application that allows to track support issues via a Microsoft web server.
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Cerberus Helpdesk
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Browser-based email management and trouble ticket system.
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Kayako Web Solutions
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Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
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KnT Solutions, Inc.
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Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
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Serio
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Offers helpdesk software with change management, SNMP network auditing and monitoring.
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e11
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Provides online customer support solutions with email support, asset management, and trouble ticket.
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HelpSTAR Software
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Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
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TeamShare
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Develops 100% web-based customer support software solution.
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WonderDesk
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Organize and track support e-mail calls with help desk software.
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WebTTS
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Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
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Taskman Pro
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Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
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LansUnlimited HelpDesk
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Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
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ServiceWare
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Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
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CDN Systems
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Web-based help desk software with Microsoft Access and MS SQL integration.
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Infra Corporation
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Help desk and change management (web-enabled) software used by government and corporations around the world.
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Incident Monitor
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Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
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Support.com
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Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
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Delta Scripts
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Web-based PHP and MySQL support ticket system.
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Business Resources Online
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Background, and information about help desk software.
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The PHP Support Desk
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Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
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Modern Thinking Inc
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Offer an application for tracking and managing both customer support issues and internal work items.
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TicketXPert.NET
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Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
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AI-Reply.Com
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Offer help desk, referral tracking and customer support systems.
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World Desk Pro
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Customizable help desk based upon the Microsoft .Net Framework.
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Fenestra AnswerDesk
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Offers web-based automated support solutions for IT management, customer care and call centres.
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Freedom Communications
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Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
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RightNow Technologies
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Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
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PerlDesk
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Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
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AthenaRMS
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Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
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IssueTrack
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Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
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HelpDesk System
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Help desk specifically for recording and monitoring requests for repairs or other works at properties.
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TSC2 Help desk
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A help desk offering tracking and asset management functionality.
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HelpLine Incident Management
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A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
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Parature
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Provides Web-based software for online customer service, help desk and customer relationship management.
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LiveTime Software
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Provides real-time management reporting and problem resolution.
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OTRS
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An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
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HelpCORE
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Enterprise class open source helpdesk and servicedesk software.
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Yudo
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A free ASP based support and trouble ticket system, including instant download.
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Tenrox Incident Management
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Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
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Proverbs
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A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
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Support-Works
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Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
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Help Desk Suite
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Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
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osTicket Open Source Project
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A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
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Seeker
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A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
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Ezyhelpdesk
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A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
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OmniWorks Webdesk
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An industry standard internal and external helpdesk written in ASP and customised for the Internet.
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SupportWizard
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Software for Web based customer support, escalation and bug tracking.
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FootPrints Web-based Help Desk
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FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
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Bankoi HelpDesk Software
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A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
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iQHelpDesk
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A browser based help desk and asset management set, with optional customization offered.
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E-Business Application Suite
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Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
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inTouch Web Desk
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A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
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CRMdesk
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Automates online customer support and knowledge base creation through the Internet.
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Trouble Ticket Express
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Open source web based help desk system written in Perl for Unix and Windows servers.
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Cynergy
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Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
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ThinMind
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A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
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HelpDesk Pro
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Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
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Eden Corporation
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Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
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HelpDesk Connect
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Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
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ReadyDesk
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Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
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Avensoft
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Web-based multi-functional help desk software.
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Ferrysoft Limited
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Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
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CoreDesk
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Provides an internet based open source help desk software in a hosted and managed environment.
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SPoTS
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Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
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Coordinated TECHnologies
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Provides web based open source software in a hosted and managed environment. Services like help desk, crm and e-learning software are available.
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SupportSoft, Inc.
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Provider of real-time service management and support automation software for Digital Service Providers.
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Indy Help Desk
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Provides custom service and support for small to medium sized businesses.
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Coordinated Technologies
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Applies open source software to web enabled businesses.
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